FAQ
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging and tags. To start a return, please contact us first so we can provide return authorisation and the correct return instructions.
Refund Policy
How do I start a return?
Email info@levarimode.com with your order number, the item(s) you want to return, and the reason for the return. Once approved, we’ll send you a Return Authorisation (RA) and instructions on where to send your parcel.
Refund Policy
Who pays for return shipping?
Return shipping costs are paid by the customer, unless the item is faulty, damaged, or we sent the wrong item. In those cases, we cover reasonable return shipping costs.
Refund Policy
When will I get my order? (UK)
UK delivery is estimated at 9–15 business days (handling + transit). Handling typically takes 1–3 business days, followed by 8–12 business days in transit. Delivery times are estimates, not guarantees.
Shipping Policy
How much does shipping cost?
We offer free standard shipping on all UK orders.
Shipping Policy
Will I receive tracking?
Yes. Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking information. Tracking usually becomes active within 24–48 hours after dispatch.
Shipping Policy
What materials do you use?
We use a range of carefully chosen materials, including PU (vegan) leather and other durable alternatives. The material is always stated clearly on each product page — and if a product is ever made from genuine leather, this will be explicitly mentioned in the product description and details.
About Us
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please email info@levarimode.com with your order number and clear photos of the item and packaging. Where the issue is confirmed, we’ll offer a replacement or refund, and we’ll cover reasonable return shipping costs.
Refund Policy
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been accepted and processing has started, we may not be able to make changes — but we’ll always do our best to help.
Terms of Service
My question isn’t listed here?
You can reach us at info@levarimode.com Customer service hours are Monday–Friday, 9:00am–5:00pm (UK time, GMT/BST).
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